If you have a question about your healthcare coverage through Physicians Health Plan (PHP), a PHP Customer Service Specialist is available to assist you.
Send a Secure Message
Send PHP Customer Service a secure message by clicking on the Contact Us button below. Fields marked with a red asterisk (*) are required so that we may contact you if further information is needed or with a response. Messages are monitored daily and typical response time is 48 hours.
If you are a Medicare member, please call PHP Medicare Customer Service at 844.529.3757.
Reaching Our Call Center (by telephone)
PHP’s Customer Service is available 8:30 a.m. to 5:30 p.m., Monday through Friday. The best days to call are Wednesday through Friday, if possible, due to lower call volume.
- For Commercial/HMO inquiries, please call 517.364.8500 or (toll free) 800.832.9186.
- For Sparrow Health System inquiries, please call 517.364.8432 or (toll free) 877.275.0076.
- For PPO/Insurance Company inquiries, please call 517.364.8456 or (toll free) 800.203.9519.
- For Marketplace inquiries, please call 517.364.8567 or (toll free) 866.539.3342.
- For PHP Medicare inquiries, please contact PHP Medicare Customer Service at 844.529.3757
Other key phone numbers:
| Department |
Phone Number |
Toll-Free Number |
| Main Phone Line |
517.364.8400
|
800.562.6197
|
| Medical Resource Management* |
517.364.8560
|
866.203.0618
|
| Fraud and Abuse Report |
|
866.PHPCOMP (747.2667)
|
Disease Management Programs
(Asthma, Diabetes, Tobacco Cessation) |
517.364.8466
|
877.803.2551
|
|
|
|
| Network Services |
517.364.8400
|
800.562.6197
|
| Sales |
517.364.8484
|
|
| PHP Medicare Advantage Plans |
|
844.529.3757
|
*The Medical Resource Management Department provides information about authorization of care and the utilization management process. Staff is available to answer questions 8 a.m. – 5 p.m., Monday through Friday.
Telephone Numbers for Special Circumstances
After Hours
To contact a Utilization Management Nurse for urgent and emergency calls after normal business hours, please call 517.364.8500 or toll free 800.832.9186.
Electronic Claims
To answer Electronic Data Interchange (EDI) claims questions, please contact your Provider Relations Coordinator at 517.364.8312.
Pharmacy Services
To verify drug coverage for PHP members, please call 800.832.9186.
Quality Management
To ask questions related to our Quality Programs, please call 517.364.8400.
Fax Numbers
(faxes are accepted during normal business hours only)
Main: 517.364.8460
Appeals and Grievances 517.364.8517 (hours of operation - 8:00 am to 5:00 pm)
Customer Service: 517.364.8411 (hours of operation - 8:00 am to 5:00 pm)
Medical Resource Management: 517.364.8409 (hours of operation - 8:00 am to 5:00 pm)
Pharmacy Department 517.364.8413 (hours of operation - 8:00 am to 5:00 pm)
Network Services: 517.364.8412
Quality Management Department: 517.364.8408
Mailing Addresses
General, Including Enrollment and Address Changes:
Physicians Health Plan
PO Box 30377
Lansing, MI 48909-7877
Claims Submissions
Physicians Health Plan
PO Box 313
Glen Burnie, MD 21060-0313
Physical Address
Physicians Health Plan
1301 N. Hagadorn, Suite 1E
East Lansing, MI 48823
Google Maps Directions
ATTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Call 1.800.832.9186 (TTY: 711).
Spanish: ATENCIÓN: Si habla español, puede solicitar servicios gratuitos de asistencia lingüística. Llame al 1.800.832.9186 (TTY: 711).
Arabic:
ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المُساعدة اللغوية تتوافر لك بالمجان. اتصل برقم (رقم هاتف الصم والبكم:
(TTY: 711) 800.832.9186
Chinese: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電1.800.832.9186 (TTY: 711)
German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufen Sie unter 1.800.832.9186 (TTY: 711) an.
Italian: ATTENZIONE: Se parla italiano, può disporre di servizi di assistenza linguistica gratuiti. Chiamare il numero 1.800.832.9186 (TTY: 711).
Japanese: 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1.800.832.9186 (TTY: 711) まで、お電話にてご連絡ください
Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-1.800.832.9186 (TTY: 711) 번으로 전화해 주십시오.
Polish: UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1.800.832.9186 (TTY: 711).
Russian: ВНИМАНИЕ: Если вы говорите на русском языке, вам доступны бесплатные услуги перевода. Звоните 1.800.832.9186 (TTY: 711).
Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, mayroong mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1.800.832.9186 (TTY: 711).
Vietnamese: CHÚ Ý: Nếu quý vị nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho quý vị. Gọi số 1.800.832.9186 (TTY: 711).
Bengali: লক্ষ্য করুনঃ আপনি যদি ইংরেজি ব্যতীত অন্য কোনো ভাষায় কথা বলেন,, তাহলে আপনার জন্য নিখরচায় ভাষা সহায়তা পরিষেবা উপলব্ধ আছে। ফোন করুন 1.800.832.9186 (TTY: 711)।
Albanian: NJOFTIM: Nëse flisni shqip, për ju ka në dispozicion shërbime të asistencës gjuhësore, pa pagesë. Telefononi në 1.800.832.9186 (TTY: 711).
Serbo-Croatian: OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su Vam besplatno. Nazovite 1.800.832.9186 (TTY- Telefon za osobe sa oštećenim govorom ili sluhom: 711).
Syriac:
ܙܘܼܗܵܪܵܐ: ܐܸܢ ܐܲܚܬܘܿܢ ܟܹܐ ܗܲܡܙܸܡܝܼܬܘܿܢ ܠܸܫܵܢܵܐ ܐܵܬܘܿܪܵܝܵܐ، ܡܵܨܝܼܬܘܿܢ ܕܩܵܒܠܝܼܬܘܿܢ
1.800.832.9186 (TTY: 711) ܚܸܠܡܲܬܹ̈ܐ ܕܗܲܝܲܪܬܵܐ ܒܠܸܫܵܢܵܐ ܡܲܓܵܢܵܐܝܼܬ. ܩܪܘܿܢ ܥܲܠ ܡܸܢܝܵܢܵܐ
